Get Tripboard
Frequently Asked Questions
Frequently Asked Questions
Still need help? Contact Support
Having trouble or can't find what you're looking for? We're here to help!
Contact Information:
Email: support@gizmolabs.work
Response Time: We typically respond within 24-48 hours
For Technical Issues: Please include your device model and iOS version
Still need help? Contact Support
Having trouble or can't find what you're looking for? We're here to help!
Contact Information:
Email: support@gizmolabs.work
Response Time: We typically respond within 24-48 hours
For Technical Issues: Please include your device model and iOS version
Currency & Conversion
What's the difference between Home Currency and Visiting Currency?
Your Home Currency is your default local currency (set in Settings) - it's the currency you use in everyday life. Your Visiting Currency is the currency of the destination you're traveling to. When you create a trip, the app automatically detects the visiting currency based on your destination. All expenses are entered in the visiting currency but converted to your home currency for easy tracking and budget management.
Can I change my Home Currency?
Yes, you can change your home currency in Settings. However, this only affects new trips you create. Existing trips and expenses will keep their original currencies to maintain accurate historical data.
Are exchange rates updated in real-time?
Exchange rates are locked at the time you create an expense. This preserves the actual rate you got when you made the purchase. The currency converter tool shows live rates for reference, but once an expense is saved, its exchange rate doesn't change.
What is Home and Visiting Currency?
Your Home Currency is your default local currency (set in Settings) - it's the currency you use in everyday life. Your Visiting Currency is the currency of the destination you're traveling to. When you create a trip, the app automatically detects the visiting currency based on your destination. All expenses are entered in the visiting currency but converted to your home currency for easy tracking and budget management.
Can I change my Home Currency?
Yes, you can change your home currency in Settings. However, this only affects new trips you create. Existing trips and expenses will keep their original currencies to maintain accurate historical data.
Are exchange rates updated in real-time?
Exchange rates are locked at the time you create an expense. This preserves the actual rate you got when you made the purchase. The currency converter tool shows live rates for reference, but once an expense is saved, its exchange rate doesn't change.
Budgets
How do budgets work with different currencies?
All budgets are calculated and tracked in your home currency, even though you enter expenses in the visiting currency. This keeps budget tracking consistent across all your trips and makes it easy to compare spending.
What's the difference between Trip Budget, Category Budgets, and Tag Budgets?
- Trip Budget: The total amount you want to spend on the entire trip - Category Budgets: Allocations for specific types of expenses (food, lodging, etc.) that add up to your trip total - Tag Budgets: Custom budget tracking for tags you create (e.g., "souvenirs," "gifts")
How can I change the currency of my budget?
The budget of your trip is always determined by your home currency. You cannot change a trip's home currency after the trip is created. Changing the home currency will impact future trip creation.
Budgets with different currencies?
All budgets are calculated and tracked in your home currency, even though you enter expenses in the visiting currency. This keeps budget tracking consistent across all your trips and makes it easy to compare spending.
What are Trip, Category and Tag Budgets?
- Trip Budget: The total amount you want to spend on the entire trip - Category Budgets: Allocations for specific types of expenses (food, lodging, etc.) that add up to your trip total - Tag Budgets: Custom budget tracking for tags you create (e.g., "souvenirs," "gifts")
How to change the currency of my budget?
The budget of your trip is always determined by your home currency. You cannot change a trip's home currency after the trip is created. Changing the home currency will impact future trip creation.
Data and Export
How do I export my trip data?
You can export trip data as CSV from the trip settings. Choose: - CSV Only: Spreadsheet of all expenses - CSV + Attachments: ZIP file with spreadsheet and all receipt photos The CSV file is formatted to work with Excel and includes all expense details.
Is my data backed up?
If you have iCloud enabled, your data automatically backs up to iCloud Documents. You can check your sync status in Settings under "iCloud Sync."
What happens to my data if I uninstall the app?
If you have iCloud sync enabled, your data is backed up to iCloud and will restore when you reinstall. If you don't have iCloud sync, your data will be lost, so make sure to export your data first or enable iCloud sync. Note: Your attachments will not save to iCloud. If you want to keep a copy of your attachments prior to app deletion, we suggest storing these attachments on your local device prior.
How do I export my trip data?
You can export trip data as CSV from the trip settings. Choose: - CSV Only: Spreadsheet of all expenses - CSV + Attachments: ZIP file with spreadsheet and all receipt photos The CSV file is formatted to work with Excel and includes all expense details.
Is my data backed up?
If you have iCloud enabled, your data automatically backs up to iCloud Documents. You can check your sync status in Settings under "iCloud Sync."
What happens if I uninstall the app?
If you have iCloud sync enabled, your data is backed up to iCloud and will restore when you reinstall. If you don't have iCloud sync, your data will be lost, so make sure to export your data first or enable iCloud sync. Note: Your attachments will not save to iCloud. If you want to keep a copy of your attachments prior to app deletion, we suggest storing these attachments on your local device prior.